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Refill as you go. No commitment | 30-day money-back guarantee for your 1st order
30-day money-back guarantee
for your 1st order

FAQ

Contact us

Due to COVID-19, we're currently working from our home office in Rosebery.

You might find us sometimes at our pickup point, Cafe 0.6 on 11 Bowden Street, Alexandria.

We are @reco.syd on Intagram and Facebook.

Email us at hello@reco.net.au. We respond within 1-3 hours.

Products

1. Where do you source your products?

Our laundry powder and dishwasher powder are proudly made by SimplyClean® in Lismore, NSW. SimplyClean is all about high-quality household cleaning with a conscience. Started in 2012, SimplyClean is committed to helping Australian homes be safe and healthy. SimplyClean’s products are free from carcinogens and sensitisers. They are gentle on humans and the environment, but effective in removing all kinds of dirt and grease.


2. Will you have other products?

Yes! Our goal is to refill a range of personal care and home cleaning products, to drastically reduce our reliance on single-use plastics. We're working on expanding our product range with our trial participants and suppliers. 

Refill

1. Am I committed to refilling once I make a purchase?

No, not at all! It's recommended that you refill though - that's the purpose of ReCo!

How to order a refill? Simply purchase the same product!


2. There's still a bit of powder in my container. What do I do?

Just go ahead and order the product. You can save the tiny bit in a separate container or a bowl - solutions are everywhere, look for them!


3. How do I receive the $2 store credit when my empty container is collected?

$2 will be credited to your ReCo account once the container is back in our system. You will receive an email notification.

First time logging in to your account? You should receive an account invite, as soon as you get your store credit. Check your inbox. Set up your password and you're ready to use your credit!


4. Are the containers properly cleaned and sanitised?

Health and safety is our priority. All containers collected are washed and rinsed in a commercial glass washing machine. They are air dried overnight.

Delivery & collection

1. Where do you deliver?

We currently deliver from Rosebery to these Sydney postcodes: 1350, 1485, 1560, 2000, 2006–2011, 2015–2050, 2060–2066, 2088–2090, 2110–2112, 2127, 2130–2140, 2150, 2191–2195, 2203–2209, 2216–2220, 2222

If we can’t deliver to your area, don’t be disappointed. Please email us hello@reco.net.au and let us know where you are. We'll make our way to yours in the near future!


2. How much do I pay for delivery?

$5.95. This fee helps cover part of our cost to hand deliver, collect, clean and refill the containers.


3. How long does it take to receive my order?

We deliver every Wednesday and Friday.

If you need to receive your order earlier, let us know. We'll do our best to deliver to you - your washing is important to us!


4. Do you deliver to offices?

Yes, we do! But if you have an empty container, you will need to bring it to your office. Also, make sure you colleagues know about it so that they don't throw it away!


5. Can I return my empty container without ordering a new product?

Yes! Email us hello@reco.net.au and we'll organise collection when we are in your area.

Unforeseen events

1. What if I break the container?

You’re not responsible for any damage to the container. But please be very careful if you accidentally break them. We do not take any responsibility if you hurt yourself.


2. What if I forget to prepare the container for collection?

You can keep the container and we’ll collect it in our next delivery. If you must return it, let us know and we’ll organise a collection when we’re in your area.


3. What if my order has gone missing outside my building?

As you authorise us to leave your order and collect the empty container outside your building, we do not take any responsibility if anything goes missing. This also means you won't receive the store credit if we can't find your empty container.


4. Can I keep the container?

Of course, but make sure you reuse it!

OUR 30-DAY MONEY BACK GUARANTEE

We guarantee you'll love our products. But if not, return it for a full refund of the product within 30 days of receipt. You'll need to cover the return delivery fee.

Got other questions?
Contact us at hello@reco.net.au

Get started

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