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Household goods in reusable packaging | Cleaned, refilled & delivered from Alexandria
Household goods in reusable packaging
Cleaned, refilled & delivered from Alexandria

FAQ

Contact us

1. Where to find us?

Due to COVID-19, we are currently working from our home office in Alexandria.

You might find us sometimes at our COVID Grocery Delivery partner Cafe 0.6 on
1a/11 Bowden Street, Alexandria.

We are @reco.syd on Intagram and Facebook.

Email us at hello@reco.net.au. We respond within 3-8 hours.

Products

1. Where do you source your products?

Our laundry powder and dishwasher powder are proudly made by Huw and Becky Jones from SimplyClean® in Lismore, NSW. SimplyClean is all about high-quality household cleaning with a conscience. Huw and Becky are commited to helping Australian homes be as safe and healthy as possible. This has resulted completely non-toxic, carcinogen-free, sensitiser-free products that are safe for human health and the environment.


2. Will you have other products?

Yes! It's our goal to provide you a range of personal care and home cleaning products in reusable packaging.

We've learnt from our trial that refilling liquid products is not a straight-forward task. As we learn from you, we will be able to design and build a better refill system for all products - that's why your participation is so important in making this initiative work for all of us!

Refill

1. Am I committing to refilling once I make a purchase?

No, there is no commitment to refill. However, it's recommended that you order a refill later, so that we can make the most out the reusable container.

How to order a refill? Simply purchase the same product!


2. There's still a bit of powder in my container. What do I do?

Just go ahead and order the product. You can save the tiny bit in a separate container, or leave it in the container and our delivery person will tip it into your new container for you.


3. How do I receive the discount when my empty container is collected?

We will send you a discount code on the same day your container is collected. Copy and paste the discount code when you make your next purchase.


4. Are the containers properly cleaned and sanitised?

Health and safety is our priority. All containers collected are washed at 55°C and rinsed at 60-70°C in a commercial glass washing machine. They are air dried overnight.

Delivery & collection

1. Where do you deliver?

We currently deliver to these postcodes: 2000, 2007–2011, 2015–2018, 2020–2022, 2024–2027, 2037–2044, 2048–2050, 2031–2034, 2130–2131, 2203–2204

If we can’t deliver to your area, don’t be disappointed. Please email us hello@reco.net.au and let us know where you are. We will make our way to yours in the near future!


2. How much do I pay for delivery?

1kg products: $8. This fee covers our cost to deliver, collect, clean and refill the containers.

Samples: free delivery.

If you also shop from our COVID Grocery Delivery, delivery is free. Use code COVIDdelivery at checkout.


3. How long does it take to receive my order?

All ReCo orders are dispatched within 3 days.

If you also shop from our COVID Grocery Delivery, orders are dispatched on the next day - delivered by our service partner, Cafe 0.6.


4. Do you deliver to offices?

Yes, we do! But if you have an empty container, you will need to bring it to your office. Also, make sure you colleagues know about it so that they don't throw it away!


5. Can I return my empty container without ordering a new product?

Yes! Email us hello@reco.net.au and we will organise collection when we are in your area.

Unforeseen events

1. What if I break the container?

You’re not responsible for any damage to the container. But please be very careful if you accidentally break them. We do not take any responsibility if you hurt yourself.


2. What if I forget to prepare the container for collection?

You can keep the container and we’ll collect it in our next delivery. If you must return it, let us know and we’ll organise a collection when we’re in your area.


3. What if my order has gone missing outside my building?

As you authorise us to leave your order and collect the empty container outside your building, we do not take any responsibility if anything goes missing. This also means you won't receive a discount if we can't find your empty container.


4. Can I keep the container?

Of course, but make sure you reuse it!

COVID Special Service

1. What is it?

The COVID Grocery Delivery is our collaboration with Cafe 0.6 who is around the corner from us. As the name suggests, it's a special service to help out whenever you need during the COVID period.


2. What time do you deliver?

If you order before 1pm, we will come to you before midday on the next day! Delivery is free. You will receive a SMS notification from Cafe 0.6 in the morning.


3. Are the products packaged in reusable packaging?

Not at this stage due to health and safety concerns, but we are working on it! As soon as it's safer to use reusable packaging for foods, we will trial it. Sign up to our newsletter below to be the first to know!

Got other questions?
Contact us at hello@reco.net.au

Get started

10% off your first order

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