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Refill as you go. No commitment | 30-day money back guarantee for your 1st order.
30-day money back guarantee for your 1st order.

Return & refunds

By purchasing with us, you agree to below policy:

Last updated: May 18, 2020

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or
    other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this
    Agreement) refers to Mundane Matters trading as ReCo Goods, 109/141-143 McEvoy Street Alexandria NSW 2015.
  • Service refers to the Website.
  • Website refers to ReCo, accessible from http://myre.co
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 4 working days without giving any reason for doing so.

The deadline for cancelling an Order is 4 working days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Our 30-day money back guarantee
You are entitled to return and refund Your First Order within 30 days without giving any reason for doing so.

The deadline for returning and refunding an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of return and refund, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive Your order return and refund notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Delivery fee is non-refundable.

Your Order Return and Refund Rights
For any orders other than Your First Order, You are entitled to return and refund Your Order within 7 days without giving any reason for doing so.

The deadline for returning and refunding an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of return and refund, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive Your order return and refund notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Delivery fee is non-refundable.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days (First Order) or 7 days;
  • The Goods are in the original packaging.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized;
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons;
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

109/141-143 McEvoy Street Alexandria NSW 2015 Australia

We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact us
If you have any questions about our Returns and Refunds Policy, please email us: hello@reco.net.au